Charles County has partnered with CivicPlus®, a public sector SaaS leader, to implement its SeeClickFix 311 customer relationship management (CRM) software. This solution empowers residents to report quality-of-life issues and request government services.

With SeeClickFix 311 CRM, Charles County can ensure all service requests are tracked, managed, and resolved in one place, enhancing service efficiency and transparency across the community. The platform enables residents to report issues on the go, track progress, and receive real-time updates from relevant local government departments. The software also notifies residents if they begin to submit a request already in the system, allowing them to follow the existing request instead.

“We’re excited to launch SeeClickFix 311 in Charles County, giving residents a faster and more convenient way to connect with their local government. This new tool allows community members to report issues on the go, track progress, and receive real-time updates—helping us improve responsiveness and strengthen our partnership with the public,” said Deborah Hall, Acting County Administrator.

Residents can access the system through the See Click Report – Charles Co MD mobile app, available on the Apple App Store and Google Play Store, to report issues and track requests. The system is also accessible from a desktop via the Charles County Government website at https://www.charlescountymd.gov/services/e-services/see-click-report#!/